Fix issues when y'all pay for Google products & services

Yous might need to fix a problem with your payments profile if you:

  • Take issues when you lot pay for Google products
  • Become an error message

Discover the issue yous experienced below.

Payment method declined past issuer

Important: Your payment issuer is the bank or company that issued the payment method you attempt to employ. This may be the banking company that issued your carte, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired card"

"[Your payment issuer] declined your payment"

To fix the issue, select a different payment method or attempt the following:

  • Make sure your payment method is up to date. If information technology isn't, update it in Google Pay. Then attempt your buy again.
  • To brand the purchase, make sure you have enough money in your account.
  • If you still accept issues, contact your issuer to cheque if there's a problem with your account.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If you get this fault message, we can't accept your payment because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need more info to protect your business relationship against fraud.
  • For European users only: We need more info to comply with European union law.

To gear up the issue, you must verify your identity or update info in pay.google.com:

  1. Get to pay.google.com.
  2. Cheque for any alerts or requests.
    • Before you can buy anything through your Google Account, you must verify your identity.
  3. Make sure your proper name, address, and payment info are up to engagement.

"Your transaction can't be completed"

If you're asked to provide more info after you become this bulletin, follow the on-screen instructions.

If you're not asked for more info:

  • Try a different payment method.
  • Check whether the billing address for your payment method, such as a credit card, matches the address in your Google Pay settings. If they don't friction match, update your address on pay.google.com and endeavor the transaction again.
  • If you're on an app: Endeavor to pay on the product website instead. If you're on the website, try the app.
  • If y'all buy on Google Play: For suggestions, check Fix payment issues on your account.
  • If you use the guest checkout on the Google Store: Sign in to your Google Account. If you don't have one, create an business relationship first.
  • If you use an eligible Android phone and pay by credit card: Set up a payment method for contactless transactions.
  • If you lot pay with a credit carte du jour: Contact your banking concern or financial institution nigh this transaction.

"Tin can't redeem your souvenir card due to an issue with your account"

To fix the issue:

  1. Get to pay.google.com.
  2. Cheque for any alerts or requests.
    • Earlier you tin buy anything through your Google Business relationship, you lot must verify your identity.
  3. Brand sure your name, address, and payment info are up to date.

Payment result with Google Workspace business relationship

"This transaction couldn't be completed. Contact your Google Workspace ambassador to fix it"

If yous buy a Google product or service and get this error message, it means that your company or school gear up up your account.

To resolve this effect, contact your Google Workspace administrator.

Tip: If you're an administrator, learn how to ready the billing issue.

Find your administrator

Your administrator might be:

  • Someone in your IT department or assist desk at a company or school.
  • The person who manages your electronic mail service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit menu

Card is grayed out & needs verification

Your menu was reported as stolen if:

  • Your menu is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Before yous can use it again, yous must verify the card.

  1. Get to pay.google.com.
  2. Sign in to your account.
    • If you accept multiple accounts: Sign in to the business relationship with the grayed-out bill of fare.
    • If you don't use pay.google.com: Go to your account'south "Payment methods" folio.
  3. Click Payment methods.
  4. Adjacent to the card that says "Verification needed," click Verify and then  Go code.
  5. You lot can notice a temporary hold of less than $ane.95 USD on your menu statement chosen "GOOGLE." The verification lawmaking is the last 6 digits.
    • You should get the code correct away, merely information technology can accept up to 7 days to go the code.
  6. To complete verification, return to your account and enter the half dozen-digit code.

Card is grayed out & is ineligible

If your card is grayed out and you get a message that your card is ineligible, you can't apply your menu for this purchase. Attempt to brand the purchase once more with a different carte.

If the card y'all want to apply isn't listed, to add a new menu, follow the on-screen instructions.

Closed Google payments profile

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